Orders typically arrive within the estimated shipping time based on the product type and shipping method selected:

For most products:

• Order handling time: 3 – 5 business days

• Standard Shipping: 10 – 20 business days

• Express Shipping: 8 – 10 business days

For Gildan 5000 T-shirts, Suitcase:

• Order handling time: 2 – 3 business days

• Standard Shipping: 4 – 8 business days

• Express Shipping: 2 – 5 business days

To get an accurate estimate for your specific order, we recommend visiting our Order Tracking page. Simply go to “Order Tracking” on the VetTailor website and enter your order number and email address. You’ll be able to view all the details related to your order, including the estimated delivery date.

Please keep in mind that shipping times may vary due to factors such as production time, shipping method, and unforeseen circumstances. We strive to fulfill orders as quickly as possible and provide regular updates on your shipment's progress.

If you need any further assistance, feel free to contact us - we’re always happy to help!

The shipping cost is estimated based on the order’s weight and your location. The minimum shipping fee will be $4.95. It will appear at checkout.

Most of the orders will be handled and delivered by USPS and UPS. Other shipping partners are DHL, Fedex and A C I. Depending on your location and products, we use different couriers to ensure that your order would reach you in the shortest possible time.

While we print a majority portion of our production of our products at our US facilities, we also operate with several fulfillment centers around the world (EU, Asia) to offer our customers a greaer variety of merchandise.

Due to the fact that our products are customized, we DO NOT accept returned/ exchanged items. Please contact us via chat, our email support@vettailor.com or our contact form if the item you received has a problem.

Please be reminded that our warranty policy lasts 30 days for replacement/refund requests only. If 30 days have gone by since you received the order, unfortunately, we can’t offer you a replacement or refund.

Our payment methods include:

• Credit, debit, and prepaid cards

• Paypal

• Apple Pay is currently available, but it is only visible when you use Safari on iPhone, iPad or Mac.

At the moment, we only sell available items and designs on our website due to the high volume of orders. However, please do not hesitate to reach out to us if you have any ideas or requests, we will forward it to our design team to consider offering it in the future.